Service Level Agreement
Response time to inquiries
The Division processes requests: examinations, licensing and accreditation, recognition of professional status, specialization, professional competence and accreditation of continuing education.
The Nursing Division processes public requests related to the regulation of the nursing profession: examinations, licensing and accreditation, recognition of professional status, specialization, professional competence and accreditation of courses for purposes of continuing education funds.
We strive to process every single request personally and efficiently.
As part of our service convention, the processing times for various types of requests are detailed below.
The number of processing days refers to business days. Changes may occur around the holiday season.
| Title | Response time to inquiries | Notes |
| Individual request | Up to 14 days from the date that the request was received in our offices |
| Title | Response time to inquiries | Notes |
| Summons for reviewing/ appealing score |
Up to 30 business days from the date of the publication of the scores on the website | |
| Receiving an answer for a notice of appeal of the examination | Up to 45 business days from the date of the appeal | |
| Receiving examination scores: publication of the scores of the State Nursing Board Licensure Examination | Up to 30 business days from the date of the examination | |
| Issuing a score transcript certificate | Up to 2 business days from the arrival of the request in our offices. | |
| Providing support for teaching assistants in the Nursing Division's interactive website |
In the two weeks before the examination – answers over the same business day. During the year – answers within up to 2 business days. |
| Title | Response time to inquiries | Notes |
| Issuing a certificate of licensure/registration | Up to 30 business days from the scores publication date | Following the State Nursing Board Licensure Examination / registration |
| Issuing individual certificates + copies of certificates | Up to 14 business days | Subject to the completion of the documents and meeting all requirements |
| Review of documentation for the recognition of the professional status of graduates of overseas nursing programs |
Initial response: up to 14 business days With a fully completed documents file, as required: up to 45 business days |
|
| Filling in forms for work abroad | Up to 14 business days from the arrival of the request in our offices |
| Title | Response time to inquiries | Notes |
| Receiving an answer for requests regarding specialization | Up to 14 business days from the arrival of the request in our offices |
| Title | Response time to inquiries | Notes |
| Receiving a confirmation that the request for the accreditation of continuing education has been received | Up to 7 business days from the arrival of the request in our offices | |
| Receiving the decision of the Continuing Education Accreditation Committee | Up to 21 business day from the date of the Committee's session |